Servant Keeper FAQs
How is a Servant Keeper license defined?
Servant Keeper® License is sold to a named organization under a Site License. The License is permission for an organization to use Servant Keeper®, and is a one-time fee.
A site license provides for the use of web-based, desktop, and mobile applications as long as the organization maintains a current cloud subscription. Also, for Servant Keeper users, all applications can be used and installed on an unlimited number of devices.
How does licensing and support apply to a multi-campus scenario?
Servant Keeper® site license is licensed per named organization. If there are multiple organizations/churches planning on using Servant Keeper® they will need a separate Servant Keeper® site license per organization. To determine if you qualify as one organization or multiple organizations, use this guideline: if the organizations have the SAME tax I.D. AND are operating their actual ministry (not just the administration duties) from the same location then one site license is required. Multi-campus and multi-church organizations (Diocese, etc) will require a site license for each campus.
Need One(1) Initial SK Licenses
Church with a Christian School at the same location, using the same nine digit Tax I.D. number – One(1) Initial Servant Keeper license.
- Church and Daycare meeting at the same location , using the same nine digit Tax I.D. number – One(1) Initial Servant Keeper license.
Need Two(2) or more Initial SK Licenses
Church with a Christian School at different locations, but using the same nine digit Tax I.D. number – Two(2) Initial Servant Keeper licenses.
Church with a Christian School at the same location but using different nine digit Tax I.D. numbers – Two(2) Initial Servant Keeper licenses.
- Two churches meeting at different places but sharing the same administrative offices – Two(2) Initial Servant Keeper licenses.
- Two churches meeting at the same location at different times, but using separate nine digit Tax I.D. numbers – Two(2) Initial Servant Keeper licenses.
- Multi-campus church with one administrative office – Two(2) or more Initial Servant Keeper licenses.
Is Servant Keeper Networkable?
Servant Keeper deployments require no server or network, but only a reliable internet connection.
What is the Servant Keeper Cloud, and how does that all work?
Servant Keeper is cloud based. This means we will host your data on the Servant Keeper Cloud, and you can access that data from any computer with an internet connection that has Servant Keeper® installed, or any internet ready Apple or Android mobile device with the Servant Keeper mobile apps.
This frees up users to do work from home or anywhere else.
What are the computer requirements to run Servant Keeper 8?
The short answer is almost any computer purchased in the last 10 years can run Servant Keeper®.
The long answer is that the computer needs to be running Windows Vista or later (Win Vista/Win7/Win8/Win10) . For best results we recommend an Intel i3 or higher processor running Win10 with a minimum of 800 Megabytes of hard drive space and 4Gigs RAM . Remember, the more RAM you have the faster of your applications will run. For Mac users, any Mac computer running MAC Os 10.6.x or newer, 2 Gigabyte of RAM and 800 Megabytes free hard drive space. For mobile apps any Mobile device running Android OS 4.0 or higher or IOS devices running iOs7 or higher.
Servant Keeper users should have a stable high speed internet connection of at least 10Mbs for the best experience.
How do we get our existing data into Servant Keeper?
Servant Keeper® has a built-in import function that will enable you to import an Excel or Text file of your current membership and contribution data into your Servant Keeper® program. You will also be able to import purchased lists for community marketing purposes, as well as online and remote deposit contribution data. You can also utilize our White Glove Service, in which we log into your machine remotely and transfer your data for a nominal fee. If you have Servant Keeper, call our support team for questions: 800-773-7570 option 3. If you’re interested in learning more about the White Glove before you get started with Servant Keeper, please call our sales team at 800-773-7570.